Bilingual Customer Support Specialist
Goto
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•8 horas atrás
•Nenhuma candidatura
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Job Description
Where you’ll work: São Paulo, Brazil (remote)
Customer Care and Success at GoTo
At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.
Your Day to Day
As a Bilingual Customer Support Specialist, you would be working on:
- Call Answering and emaill support: Receiving calls/emails from customers who need help with issues related to our products.
- Record services in the system: Record all services performed in a ticket registration system (Salesforce), to document the problems and solutions offered to customers.
- Perform callbacks: Return calls from customers who left messages on hold or requested a callback.
- Troubleshoot: Analyze and diagnose IP telephony and software problems and provide solutions to those problems.
- Provide technical support: Provide technical support for the installation, configuration and maintenance of IP telephony systems and software.
- Customer training: Teach customers how to correctly use our solutions.
- Update customers: Inform customers of updates and new features available in their IP telephony systems and software.
- Perform diagnostic tests: Use diagnostic tools to identify network and call quality issues.
- Configure IP telephony appliances: Configure IP telephony appliances.
- Manage user accounts: Create and manage user accounts.
What We’re Looking For
As a Bilingual Customer Support Specialist, your background will look like:
- 3yrs of experiencie in Customer Support roles in technical call center enviroment or similar fields
- Technical knowledge, including the ability to diagnose network problems.
- Experience in customer service, dealing with frustrated or angry customers professionally and effectively.
- Advanced English level (80%), both spoken and written
- Training in networks or related areas.
- Clear verbal and written communication.
- Basic knowledge of the SIP protocol.
- Have CCNA certification or be studying to obtain one. (desirable)
At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive.
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