Sobre a vaga

Descrição da vaga As Customer Success Team Manager your main responsabilities will be: Coach and develop leaderships and hire high-performance talent with a focus on efficiency Lead onboarding, expansion and retention teams, ensuring goals and follow-up rituals. Build and scale processes to ensure predictability and efficiency on all fronts. Establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement. Ensure product adoption based on data and personalized jo…