Sobre

Com 25 anos de experiência no mercado de Tecnologia da Informação, a MTP é uma empresa multinacional com mais de 1.000 colaboradores espalhados em mais de 11 unidades em nível global, o que nos permite promover o crescimento e intercâmbio profissional. A MTP é líder no fornecimento de serviços e soluções de TI com foco em Quality Assurance. Possuímos mais de 10 certificações, incluindo o TMMI - level 5, o mais alto nível da categoria. Oferecendo um dos mais amplos portfólios, entregamos soluções inovadoras e flexíveis para ajudar empresas a resolver seus desafios mais complexos. Atuando em projetos em mais de 14 países, tais como: Alemanha, Reino Unido, Japão, Suécia, Coréia do Sul, Moçambique, Guatemala, Argentina, Chile, Peru, entre outros.Responsabilidades e atribuiçõesReview tickets for inconsistencies, talking points, in advance of ERV calls/Initial conversation with customersValidate ticket, associated tasks and SDD information Manage and run ERV calls Work with Risk Reviewer to understand questionable items and define approach to ticket review Review previous tickets, including upstream and downstream relationships and for other firms and their results in relationship to other tickets– discuss inconsistencies with the Risk Reviewer Maintain a dashboard of your ticket status' and be ready to report on status of any ticket and general metrics upon request Review and action pending items/responses in a timely manner Participate in Team calls and ideation exercises Be able to communicate with Seniors and Stakeholders Review related CRS and SRT tasks and manage calls upon request or when the Customer does not understand the record documentation  Assist with creation of Issues and/or Mitigation Plans for Issues Track progress of the ticket through the Issue Mgmt. Stage and manage interactions with ancillary NIS teams: Global Workspace; m365; Third Party Risk Mgmt.; Splunk; Business Continuity; Mobile Application Mgmt.; BISO/CISO teams Know when and how to escalate to senior managementRequisitos e qualificações Mandatory Skills:Customer service skills to create an exceptional customer experience Strong organizational and time management skills to support multiple concurrent reviews Self- Awareness Quick Learner (ability to integrate training and coaching received into action) Asks questions to deepen their understanding of our processes, the business, and solutions Knowledge of the Information Security Policy, Application Readiness Standard, & Applicable Supporting Standards Understand the purpose of Application Readiness process Ability to interact with customers, and ensure customers understand what actions they need to take Ability to assess whether a control is 'met' or 'not met' (black and white) Ability to review documentation analytically and assess control compliance based on information/ documentation provided. Ability to evaluate complex data and determine whether data can be used to support the reviews being conducted Ability to pull facts and details related to controls from different types of documentation and diagrams submittedInterface with customers to ask clarifying questions, prompt for responses to open items, provide guidance on next steps, schedule meetings Interface with AR Risk Manager(s) and AppSec Architects to provide status, raise flags/ concerns related to IT Security Risk Document work in the SNOW AR TicketDesired Certifications: But not mandatory.CISSP / CISM /CISA / CCSK / CCSP / CRISCInformações adicionaisActing: 100% Home OfficeCLTBenefits:Health insurance;Dental insurance;Meal voucher;Mobility voucherCulture Voucher;Education Voucher;Life insurance;Mental Health and Wellness Program;Childcare assistance;Partner discounts