Sobre

• Altenar is a leading provider of sportsbook software and services to licensed gaming operators. We deliver a complete range of solutions — from “software-only” offerings to fully managed sports betting platform stacks — ensuring stability, flexibility, and personalized service. Our software is developed and operated entirely in-house and powered by premium-quality data feeds.

• Role Overview
• We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.

• Key Responsibilities
• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
• Proactively identify and resolve issues, continuously improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up-to-date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

• Requirements & Skills
• Languages: Portuguese (proficient), English (intermediate or higher).
• Previous experience in account management, sales, or customer service.
• Strong multitasking and organizational skills with excellent attention to detail.
• Analytical mindset with the ability to collect, track, and interpret data effectively.
• Excellent communication and interpersonal abilities.
• Problem-solving attitude and adaptability in fast-paced environments.
• Proven ability to build rapport and collaborate with diverse teams.
• Experience in the sports betting or iGaming industry is a strong advantage.

• What We Offer
• A stable, flexible, and collaborative working environment.
• Ongoing training and professional development opportunities.
• Competitive compensation and benefits package.
• A multinational team of industry experts from around the world.

• Please, submit your CV in English when applying for this vacancy.