Sobre

• The people here at Apple don’t just create products — they create the kind of
• wonder that’s revolutionized entire industries. It’s the diversity of those
• people and their ideas that inspires the innovation that runs through everything
• we do, from amazing technology to industry-leading environmental efforts. Join
• Apple, and help us leave the world better than we found it! We are seeking a
• highly motivated eCommerce Analytics professional to join our rapidly expanding
• business. This role will be responsible for supporting the performance of Apple
• products across our main digital partners in Latin America. The successful
• candidate must be proactive, and thrive in a fast-paced, dynamic environment.
• The ideal candidate will track the compliance of Apple’s customer experience and
• digital campaigns at our eCommerce Retailers and Marketplace in ALAC, including
• search, content optimization, catalog setup, attach, and conversion results.
• This person will collaborate closely with our local sales and marketing teams to
• align on the most valuable online insights to maximize Apple’s opportunities on
• our partner’s platform.

• DESCRIPTION

• Deliver the optimal Apple CX (customer experience) and closely supervise the
• buying journey for Apple’s products focused on achieving higher PDP views,
• conversion and exceeding sales growth. Partner closely with Account executives
• to identify pain points in the partner’s online journey from Search, PDP, Cart
• to Checkout, and recommend digital roadmap improvements to support account plans
• and forecast. Run test and optimization experiences along the sales purchase
• funnel to implement WW digital best methodologies and programs. Responsible for
• building and promoting digital QBRs with strategic partners with the objective
• of showcasing insights and support the plan for future projects. Work close with
• marketing team to build a process to standardize, analyze and automate digital
• campaign reporting into sales dashboard. Lead the implementation of digital WW
• tools and automation into the ALAC geo such as Salesforce, Digital Experience
• Monitoring, Cascade, Shopify. Responsible for partners' digital online KPIs
• report, web analytics and performance metrics - weekly, monthly and quarterly.

• MINIMUM QUALIFICATIONS

• +5 years of relevant experience analyzing and building insights from customer
• experience and sales growth through data analytics or digital strategy. Previous
• experience in digital commerce, Retail media, Social platforms or marketplace
• sales. Experience managing external and internal partners, collecting and
• presenting data results to support negotiation of programs and business projects
• from analyzing, to implementation, reporting and optimization. Strong problem
• solving skills to identify critical issues and opportunities, evaluate options
• and provide clear recommendations for sales growth. Analytical ability to
• transform key performance indicators (KPI) into actionable insights. Proven
• understanding of eCommerce purchase funnel and CX data (Click through rate, Page
• views, Conversion rate, Abandoned cart). Excellent presentation and
• interpersonal skills. Proficiency in English --written and verbal-- is required.

• PREFERRED QUALIFICATIONS

• Spanish fluency a plus. Experience running online tests for UI/UX and base
• management. Experience with Tableau, Python, and AI tools is a notable
• advantage. Bachelor's Degree or equivalent work experience