Sobre

Responsible for bridging business needs and delivery teams to ensure successful outcomes. This role involves gathering and prioritizing requirements, coordinating across stakeholders, and overseeing the delivery of solutions or services that meet strategic objectives. It requires balancing business priorities, technical feasibility, and operational excellence. Responsabilidades e atribuiçõesMain responsibilities:   engage with stakeholders to understand needs, challenges, and objectives. Gather, document, and prioritize requirements or service expectations. Collaborate with delivery teams to plan, execute, and improve solutions or services. Monitor progress, identify risks, and ensure timely resolution of issues. Facilitate communication between business, technical, and operational teams. Promote adoption and continuous improvement of delivered solutions or services. Maintain clear, accessible, and reusable documentation. Lead or support team members, providing guidance and fostering growth when applicable. Requisitos e qualificações Hard skills:  Ability to understand and translate business requirements into actionable plans. Familiarity with delivery processes, project management methods, or service management practices. Competence in documentation and presentation tools. Basic understanding of relevant technologies, platforms, or operational workflows.   Soft skills:  Strong communication and interpersonal skills. Analytical and problem-solving abilities. Proactive and self-directed approach to work. Adaptability in changing environments. Organization and attention to detail.  What are we looking for Advanced English – for meetings, presentations, and user support  Bachelor’s degree completed (a degree in IT-related fields is a plus) Solid experience in IT systems Ongoing application monitoring and issue resolution Knowledge of incident management tools such as ServiceNow for application support                                                                                                                                                      Informações adicionaisVale refeição ou alimentação ifood;Vale transporte;Bônus;Plano de saúde e Telemedicina;Convênio odontológico;Convênio Farmácia;Seguro de vida;Instituto Ambev de Previdência Privada;Auxílio Material Escolar;Cesta de Natal e Kit Congelado;Brinquedos de Natal;Empresa cidadã (licença maternidade e paternidade) e presente do bebê;Desconto mensal em produtos AMBEV;Wellhub (Gympass);Fretado;Abono anual referente a um salário.