Sobre

• As a Delivery Station Customer Service Associate, you will help improve the
• customer experience by providing real-time, hands-on support at the station to
• ensure our customers receive their packages on time, as promised. 100% in person
• in Campinas de Pirajá Salvador

• This role will also help connect customers with experts who can provide them
• with the most accurate and up-to-date information about their packages. The work
• goes beyond fulfilling and delivering customer orders—it’s about ensuring we put
• smiles on customers' faces.

As a Delivery Station Customer Service Associate, you will be responsible for

• Communicating with customers directly in person, as well as via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer concerns.
• Consistently composing grammatically correct, concise, and accurate written
• responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure the best
• customer outcome.
• Making quick and effective decisions on behalf of the customer.

• This is an on-site position with a 5x2 schedule, including weekends and
• holidays.

• A day in the life
• You’ll be based at one of our last-mile delivery warehouses, where Amazon’s
• leading logistics system operates. As orders are dispatched and delivered,
• you’ll be in contact with our warehouse, associates, delivery partners and
• customers when they need guidance.
• Where a customer needs to reschedule a delivery, you’ll be informing our
• delivery partners. Where you notice a delivery issue, you’ll get to work
• resolving it straight away, so that our customers get a great experience every
• time without having to contact Amazon.

• Operating at the heart of Amazon’s logistics, you’ll develop logistical and
• customer expertise that sets Amazon apart. You’ll connect with our customers
• every day, using your in-depth understanding of our supply chain and local
• knowledge of delivery connections and warehouses. Basic Qualifications: - High
• School or equivalent diploma.
• - Advanced English level (you´ll be in contact with leaders from the other
• countries).
• - Previous experience in Customer Service
• - Experience with Windows Operating Systems and Microsoft Outlook. Preferred
• Qualifications: - Bachelor Degree or equivalent work- related experience.
• - Proficiency in verbal and written communication skills for language required
• for the position.
• - Experience in understanding performance metrics and developing them to measure
• progress against key performance indicators.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.