Sobre

About Sigga TechnologiesSigga is a global leader in Enterprise Asset Management (EAM) solutions. Our mission is to empower asset-intensive businesses—in sectors like manufacturing, oil & gas, mining, utilities, food & beverage, chemicals, and many others—to achieve their digital transformation.We do this by connecting frontline maintenance workers, operations teams, EHS (Environmental, Health, and Safety) roles, and maintenance planners & schedulers directly to SAP with a powerful, mobile, no-code platform. Our solutions (like EAM Empower and Planning & Scheduling) replace paper, eliminate inefficiencies, and give teams the data they need to boost productivity, increase asset uptime, and drive real-world profitability. As we scale our impact, we're looking for a dynamic leader to drive our growth engineResponsabilidades e atribuiçõesSupport – Level 1 SupportResponsible for the first line of support, focused on ticket triage, classification, prioritization, and quick resolution of common or documented issues using knowledge base articles and standard procedures. Ensures accurate information gathering for escalations to Level 2 when necessary. Key Responsibilities: Manage triage for complex, high-impact tickets when required.  Act as a point of reference for Level 1 colleagues. Mentor Junior Analysts in triage best practices and KB utilization. Lead initiatives to improve triage efficiency and first-time resolutions.  Proactively identify trends in tickets and suggest preventive actions.Behavioral Expectations: Acts as a role model for process adherence and customer focus.  Demonstrates leadership in mentoring and knowledge sharing. Takes initiative in optimizing triage processes. Maintains composure in high-pressure situations and escalations.Required Qualifications Required Qualifications Minimum of four years of IT customer service experience  Ongoing or completed an IT-related degree Familiarity with ITIL concepts and the incident lifecycle. Preferred Qualifications Completed an IT-related degree. ITIL v3 or v4 Foundation certification.Requisitos e qualificações Informações adicionaisWhat are the benefits? • Meal Voucher / Food Allowance • Health Insurance • Dental Plan • Transportation Allowance / Parking Discount • Apoio Pass (Employee Assistance Program) • Pharmacy Discount Program • Gympass • Life Insurance