Sobre a vaga

• Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Responsável em realizar atendimento ativo via telefone e chat aos estabelecimentos credenciados com a Ticket Log do segmento de manutenção, dando suporte na utilização da nossa plataforma, conforme solicitação dos clientes LOCADORAS. Com isso, é responsável também pelas tratativas e retornos diretamente aos clientes, resolvendo problemas gerais. Atividade: Contato receptivo (cliente) e ativo (rede) via telefone, e-mail e WhatsApp; Atuação em protocolos administrativos, suporte, e/ou análises demandadas pelos clientes; Resolução de problemas e negociação com a rede para liberação de bloqueios de atendimento; Acompanhar e sugerir melhorias de sistemas e processos; Pré requisitos: Ensino Médio Completo (superior em andamento é um diferencial); Experiência com atendimento ao cliente; Ter resiliência, empatia e pró atividade; Gostar de trabalhar em equipe; Conhecimento do Pacote Office; Local de trabalho: Presencialmente em Campo Bom/RS Apply now and Vibe with Us! The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.