Sobre

• Your wellbeing, our mission. Join a company shaping a healthier world.
• GET TO KNOW US
• At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.
• We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
• Join us in redefining the future of wellbeing!
• THE OPPORTUNITY
• We are hiring a Backoffice Infrastructure Director to our DOTS team in São Paulo, Brazil.
• DOTS is developing a scalable solution to enhance Wellhubber's productivity. Our user-friendly, data-driven products empower business areas with efficiency and measurable results. Additionally, our IT Infrastructure team maintains equipment and office infrastructure, while IT Governance manages contracts, vendors, and payments. This ensures seamless operations across all aspects of our technology ecosystem.
• YOUR IMPACT
• Develop a long-term IT infrastructure strategy to ensure scalable, high-availability systems that meet evolving business needs.
• Lead the implementation of innovative solutions that optimize the DOTS Operations platform and influence company-wide technology decisions.
• Guarantee 24/7 environment resilience for uninterrupted access and support for all employees.
• Continuously improve existing infrastructure to enhance functionality, scale, and adapt to changing product demands.
• Thrive in a collaborative, agile culture that prioritizes people and productivity.
• Tackle cutting-edge technology challenges and unique use cases on a global level.
• Inspire and empower your team by championing well-being, fostering a supportive environment, and promoting work-life balance.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
• WHO YOU ARE
• You are a seasoned IT professional with a deep understanding of backoffice infrastructure technologies and solutions. As a recognized technical leader, having a proven track record of designing, implementing, and monitoring IT systems that deliver tangible business value.

What you Bring to the Table

• Strategic Vision: Develop and execute long-term IT infrastructure roadmaps aligned with organizational goals, ensuring scalability, availability, and security.
• Technical Expertise: Lead complex projects from design to deployment, optimizing capacity, automating monitoring, and fine-tuning solutions for peak performance.
• Bachelor's degree in Computer Science or equivalent professional experience

Microsoft Azure AD & Identity and Access Management (IAM)

• Deep expertise in Azure AD architecture, configuration, administration, and troubleshooting.
• Understanding of SSO, MFA, Conditional Access, and other Azure AD security features.
• Experience with Azure AD integration with other applications, including Google Workspace.

Digital Workspace (Google Workspace)

• Advanced administration and management of Google Workspace (Gmail, Drive, Calendar, etc.).
• Knowledge of Google Workspace security best practices and compliance requirements.
• Experience with integrating Google Workspace with other systems, particularly Azure AD.

Asset Management

• Proven experience in managing IT asset lifecycles (hardware and software).
• Expertise in asset tracking, inventory management, and procurement processes.
• Knowledge of asset management software and tools.

License Management

• Understanding of software licensing models and compliance requirements.
• Experience in managing software licenses for various applications and vendors.
• Ability to optimize software license utilization and minimize costs.

Vendor Relationship Management

• Strong negotiation and vendor management skills.
• Ability to build and maintain relationships with key technology vendors.
• Experience in managing service level agreements (SLAs) and ensuring vendor performance.

IT Back Office Support Operations (ITSM)

• Deep understanding of ITIL or other ITSM frameworks.
• Experience in incident management, problem management, change management, and service request fulfillment.
• Knowledge of IT support ticketing systems and service desk best practices.

Automation & Scripting

• Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate repetitive tasks and improve operational efficiency.
• Experience with infrastructure as code (IaC) tools like Terraform or Ansible.

Security

• Comprehensive understanding of security principles and best practices.
• Experience with firewall management, network security, and endpoint protection.
• Knowledge of vulnerability assessment and penetration testing techniques.

Compliance & Auditing

• Familiarity with relevant industry regulations and standards (e.g., GDPR, HIPAA, SOC 2).
• Experience in conducting IT audits and risk assessments.
• Ability to develop and implement compliance programs and policies.
• Problem-Solving: Proactively tackle technology complexities, simplifying systems and processes to enhance efficiency and reduce costs.
• Hands-On Leadership: You are not just a manager; You're a doer. You write code, build automations, and actively contribute to operational solutions.
• IT Support Expertise: Have a strong background in IT support operations, including incident management, problem resolution, and customer service. You understand the importance of providing timely and effective support to ensure business continuity.
• Collaboration: Excel at building bridges between teams, stakeholders, and cross-functional areas, fostering collaboration and driving successful project delivery.
• Risk Mitigation: Preemptively identify and address potential risks, avoiding all-in projects and opting for iterative, smaller launches to ensure stability and minimize production disruptions.
• Data-Driven Decision Making: Leverage data and insights to inform decisions, looping in the right people to ensure we're making the most informed choices.
• Continuous Improvement: Constantly evaluate new technologies and proactively implement improvements to optimize outcomes and boost employee productivity.
• Security Advocate: Collaborate closely with Infosec managers to develop a robust security roadmap and actively influence security success across the organization.
• Advanced to fluent English: Proven leadership skills in managing, motivating, and developing globally distributed teams.
• You are a guardian of the company's IT infrastructure vision, communicating clearly and transparently with all stakeholders, anticipating potential issues, and proactively addressing technical debt. You are deeply passionate about leveraging technology to drive business success, and excited to bring skills and experience to your team.
• We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Microsoft Azure AD & Identity and Access Management (IAM), Digital Workspace (Google Workspace), Asset Management, IT Backoffice Support Operations (ITSM) and Advanced/Fluent English are mandatory requirements.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.
• And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!
• Diversity, Equity, and Belonging at Wellhub
• We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
• Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
• Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.
• #LI-HYBRID