Sobre

• We are hiring Bilingual Customer Support Specialists to join a global travel reservation platform in a fast-paced, customer-focused environment.
• In this role, you will support customers with questions related to bookings, payments, and platform usage, delivering efficient and high-quality service via phone and email. As part of the recruitment process and daily activities, English will be used frequently, including spoken and written communication.
• 🧩 Key Responsibilities
• Handle customer inquiries related to reservations, billing, and platform usage
• Provide support via voice calls and email
• Resolve issues efficiently while ensuring a positive customer experience
• Communicate clearly and professionally in Portuguese and English
• Follow internal processes and quality standards
• ✅ Requirements
• Advanced English (B2/C1) – spoken and written
• Portuguese fluency
• Availability to work on-site in Barra Funda
• Good communication skills and customer-oriented mindset
• Availability to work rotating schedules
• Comfortable handling phone-based support in English
• ⚠️ Part of the online interview will be conducted in English.
• 💼 Work Schedule
• Work model: On-site

Shift options

• 08:00 AM – 04:12 PM
• 11:50 AM – 08:00 PM
• Schedule: 5x2 (rotating days off)
• 🎓 Training
• Duration: 3 to 4 weeks
• Schedule: Monday to Friday, 09:00 AM – 06:00 PM
• 💰 Compensation & Benefits
• Salary: R$ 2,200.00

Benefits package includes

• Health insurance
• Dental plan
• Meal allowance (VA/VR)
• Transportation allowance (VT)
• Career development plan
• 📅 Start Date
• February 3rd (with additional openings in March)
• If you are passionate about customer service, enjoy helping people, and are confident using English in your daily work, we’d love to hear from you.
• 👉 Apply now and take the next step in your customer support career!