Sobre

Bilingual Operations Manager (LATAM) — eCommerce, Logistics & Supplier Coordination FULL-TIME • EXCLUSIVE ROLE • LONG-TERM About EHUBAMERICA EHUBAMERICA helps people stay confidently connected. We provide technology and connectivity products that make life easier through simple, reliable solutions—supported by clear communication and human-centered service. Our brand is built on three pillars: Clarity — We make complex technology easy to understand. Reliability — We deliver dependable products and trustworthy support. Human Connection — We communicate with warmth, patience, and confidence. As we grow, operations are at the heart of our business. From purchase orders to inventory flow to distributor relationships, we rely on organized, proactive, bilingual professionals who can keep our operation running smoothly and help us scale. If you thrive in structured, ownership-driven roles and want to grow into a future leadership position, you’ll feel right at home here. Role Overview We’re hiring a full-time, exclusive, long-term Operations Manager based in Latin America to manage daily operations, coordinate with suppliers, collaborate closely with our warehouse manager, and keep all workflows running smoothly. This role requires: Strong Spanish (daily communication with our warehouse manager Andrés) Strong English (reporting to the CEO) You’ll oversee the entire operational flow: Purchase orders → distributors → warehouse → delivery → issue resolution → reporting This is a long-term position with potential to grow into Director of Operations. 🔹 Key Responsibilities 1. Purchase Order (PO) Creation — Daily Create daily POs for multiple distributors Track availability, confirm pricing, follow up on ETAs. Maintain a clear dashboard of PO statuses (pending, confirmed, shipped, delivered). 2. Distributor & Dropshipping Coordination Act as the primary bridge between EHUBAMERICA and dropship distributors. Track orders from creation to delivery. Resolve issues such as delays, backorders, misroutes, damaged goods. Maintain an issue log and ensure fast, accurate resolution. 3. Warehouse Coordination (Spanish Required) Communicate daily with Andrés (warehouse manager). Sync incoming and outgoing shipments. Reconcile inventory discrepancies. Confirm stock levels before placing POs. Provide clear instructions for packing, receiving, and restocking. 4. Operations Oversight & Problem Solving Monitor workflows to prevent issues before they escalate. Build and update SOPs for core processes. Maintain KPI dashboards (order accuracy, delivery times, backorders, issue resolution speed). 5. Reporting & Information Consolidation As we grow and hire additional VAs (bookkeeping, product management, graphics, Shopify management), you will: Collect weekly updates Validate accuracy Consolidate everything into ONE weekly summary for the CEO Highlight insights, risks, and recommendations You will act as the operational hub of the company. 🌟 What Success Looks Like Orders and POs are handled smoothly and on time. Distributor + warehouse communication is organized and efficient. Problems are solved before they reach the CEO. SOPs are documented and followed consistently. Weekly reports are clear, concise, and accurate. You operate as the company’s internal “operations brain.” 🧩 Required Qualifications Native/fluent Spanish + strong English Based in Latin America 3–6+ years in operations, logistics, supply chain, or eCommerce management Experience creating and tracking purchase orders Experience coordinating with suppliers & warehouses Strong attention to detail and organization Excellent communication skills Ability to work full-time and exclusively with EHUBAMERICA Proactive, solution-oriented mindset 💡 Preferred Experience eCommerce operations (Shopify, Woocommerce, or similar) Inventory or warehouse coordination SOP creation and process optimization Google Sheets or Excel dashboards Operations reporting 🎥 To Apply (Required) 1. Short Video Responses (1–2 minutes each): Video 1 (in Spanish): Introduce yourself and explain your operations experience. Video 2: Describe a workflow you improved and how. Video 3: Explain how you handle communication between multiple suppliers/teams. 2. Written Answers What is your experience with purchase orders and supplier coordination? How do you track order status and inventory? Share an example of solving an operational issue before it escalated. Are you available for a full-time, exclusive position? 3. Work Samples (if available) SOPs you’ve created Dashboards or weekly reports Workflow or process documentation 🧪 Paid Trial Task (Required for Shortlisted Candidates) Shortlisted applicants will complete a paid 2-hour task where you will: Review a sample operational workflow Identify 3 bottlenecks Recommend 3 improvements Outline how you would structure the process This helps us evaluate your operational thinking and communication style. 🤝 Why Work With Us Long-term stability Clear communication Warm, supportive culture Leadership growth opportunities Your work directly impacts how we operate and grow We’re looking for someone who wants to build something meaningful — together. 📌 Ready to apply? We look forward to meeting you.