Sobre

• Apple Retail is where the best of Apple comes together. We bring our expertise
• to help people do what they love, delivering an only-at-Apple experience. We
• believe inclusion is a shared responsibility and we work together to foster a
• culture where everyone belongs and is inspired to do their best work. As a Lead,
• you embody a whole-store mindset and are integral to supporting the Store
• Leadership team. You play a critical role in facilitating meaningful experiences
• for both customers and team members, and inform and energize our teams to do
• their best work and contribute to operational excellence. You actively connect
• with team members, making sure everyone is equipped with the support, tools, and
• resources they need to deliver exceptional customer interactions. An Operations
• Lead drives and maintains operational readiness and excellence for our stores.
• You support the leadership team in building and maintaining store team knowledge
• and engagement in inventory, presentation, and preservation standards. By
• engaging and influencing the store team through effective communication, you
• make sure operational goals are met to create an experience like no other for
• our customers.

• DESCRIPTION

• Make sure the store complies with Apple values and policies, such as privacy and
• environmental initiatives, while maintaining a culture of operational
• excellence. Gather, interpret, and share data with the leadership team to
• strategize, recognize successes, and identify opportunities for improvement in
• key areas. Manage preservation work order tasks and supply budget in compliance
• with Apple standards. Make sure all applicable health and safety standards are
• being met, including the maintenance and testing of all life-safety and health
• systems. Coordinate partnership with the Operations team and the Technology and
• Merchandising Pro to make sure store technology and demos meet Apple Retail
• standards. Energize, inform, and align team members with store performance
• goals, priorities, and communication. Attend to time-sensitive team member
• feedback, questions, and concerns, and escalate issues to Store Leadership as
• appropriate. Address operational needs of the store such as opening and closing
• procedures, cash management, and overrides. Perform other tasks as needed,
• including but not limited to supporting customer-facing activities. Contribute
• to an inclusive environment by respecting each other’s differences and having
• the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in
• daily activities.

• MINIMUM QUALIFICATIONS

• You should: Be available to work a schedule based on business needs that may
• include nights, weekends, and public holidays in the retail store, and reliably
• attend work as scheduled, in line with local laws and subject to any approved
• accommodations. Be able to lift and carry product to various locations within
• and near the store. Have experience in retail or sales, or related work
• experience. Have experience mentoring or leading others personally or
• professionally. Be proficient in the local language, both written and spoken.

• PREFERRED QUALIFICATIONS

• You can: Motivate others to achieve performance goals by fostering open dialog,
• collaboration, and recognition. Resolve conflict and settle differences in
• productive ways. Work in a fast-paced environment and make timely decisions
• using analytics, experience, and judgment. Demonstrate excellent attention to
• detail and organization skills. Work autonomously and be willing to take
• initiative without close supervision. Demonstrate a basic understanding of
• business productivity software, such as Numbers or Excel.