Sobre

• Apple Retail is where the best of Apple comes together. We bring our expertise
• to help people do what they love, delivering an only-at-Apple experience. We
• believe inclusion is a shared responsibility and we work together to foster a
• culture where everyone belongs and is inspired to do their best work. As a Store
• Leader, you build and lead a team to engage and support customers in a dynamic
• environment. You foster an environment where the team delivers excellence in
• their performance, is energized by executing Apple’s goals and priorities, and
• excels in creating quality experiences for our customers. The Store Leader
• models Apple’s values. You demonstrate deep care for your teams and customers by
• being present and available.

• DESCRIPTION

• Lead and coach a team that identifies customers’ needs, provide exceptional
• customer interactions, and deliver on Apple’s business priorities. Coach and
• develop leaders to create high-performing teams that deliver exceptional
• results. Be responsible for attracting, recruiting, training, developing, and
• retaining a diverse, high-performing team. Consistently and actively participate
• in Floor Leadership and remove operational obstacles to improve the customer
• experience and team member performance. Be responsible for developing the
• store’s operational strategy to drive Apple’s business priorities and achieve
• store performance goals. Determine store scheduling strategy in alignment with
• program guidelines, accounting for business, individual, and team needs, and
• achieving scheduling guidance. Analyze and use the business information required
• to support and execute the Apple Retail vision. Regularly assess team and
• customer sentiment through formal and informal channels, address any areas of
• opportunity, and celebrate and recognize successes. Maintain and uphold Apple’s
• policies and procedures, and protect all company assets including confidential
• business, customer, team member, and financial information. Perform other tasks
• as needed. Contribute to an inclusive environment by respecting each other’s
• differences and having the curiosity to learn. Demonstrate Apple’s values of
• inclusion and diversity in daily activities. Be a role model for inclusive
• leadership behaviors and build, develop, and retain diverse teams. Take action
• to create a safe, respectful, and inclusive environment for all team members.

• MINIMUM QUALIFICATIONS

• You should: Be available to work a schedule based on business needs that may
• include nights, weekends, and public holidays in the retail store, and reliably
• attend work as scheduled, in line with local laws and subject to any approved
• accommodations. Have 5+ years of leadership experience in retail, sales, or a
• related field. Be proficient in English and the local language, both written and
• spoken.

• PREFERRED QUALIFICATIONS

• You can: Exceed goals successfully, and persist in accomplishing objectives
• despite obstacles and setbacks. Follow through on commitments and establish
• mechanisms to encourage others to do the same. Instill trust within the team and
• operate with a high level of integrity. Make timely and sound decisions by
• asking questions and using analytics, experience, and judgment. Communicate with
• excellence, and tailor your communication style to different audiences. Coach,
• train, and develop the store team to drive positive customer experiences that
• build loyalty and deliver measurable results. Lead, build, and manage multiple
• business groups within a fast-paced, complex, and constantly changing retail
• environment. Manage multiple strategic priorities through effective
• organization, planning, and prioritization.