Sobre

• About the role

• The Business Development Operations Manager will play a critical role in driving efficiency, standardization, and performance across the Business Development team. This individual will oversee a team of operational specialists, ensure the successful intake and implementation of projects, and foster a culture of continuous improvement through Lean principles. The ideal candidate is a process-driven leader with a proven track record of monitoring KPIs, streamlining workflows, and enabling teams to deliver results consistently.

• What you'll do
• Key Responsibilities
• Team Leadership & Oversight
• Manage, mentor, and develop operational specialists to ensure high performance and professional growth.
• Foster a culture of accountability, collaboration, and operational excellence.
• KPI Management & Reporting
• Define, monitor, and analyze key performance indicators for the Business Development team.
• Implement operational strategies with the Business Development specialists when KPIs are not being met.
• Provide actionable insights to leadership to drive data-informed decisions.
• Develop reporting dashboards and standardized performance tracking tools.
• Project Intake & Implementation
• Oversee the intake process for new projects, ensuring proper scoping, prioritization, and resource allocation.
• Lead cross-functional coordination to implement projects on time, within budget, and aligned with strategic objectives.
• Serve as a point of escalation to resolve roadblocks and ensure smooth execution.
• Process Improvement & Standardization
• Lead Lean process improvement initiatives to eliminate inefficiencies and enhance productivity.
• Build, document, and implement standardized workflows, tools, and best practices across the team.
• Promote a culture of continuous improvement and operational consistency.
• Strategic Support
• Partner with senior leadership to align operations with long-term business development goals.
• Identify opportunities for innovation and scalability in operations.
• Qualifications
• Bachelor’s degree in Business, Operations Management, or related field; Master’s degree preferred.
• 5+ years of experience in operations, business development, or project management, with at least 2 years in a leadership role.
• Strong background in KPI tracking, performance management, and reporting.
• Experience leading Lean or Six Sigma process improvement initiatives.
• Proven success in managing multiple projects simultaneously in a fast-paced environment.
• Excellent leadership, coaching, and people development skills.
• Strong communication and collaboration abilities across all levels of the organization.
• Proficiency in project management and data analysis tools (e.g., ASANA, Salesforce, Power BI, Tableau, Excel).