Sobre

Aoop is in a phase of strong expansion, increasing its presence in global and strategic projects, supporting international clients and high-complexity ServiceNow initiatives.We are looking for Technical Consultants who want to work in an environment with international exposure, challenging projects, and high business impact. In this role, you will contribute to global deliveries, and accelerate your technical and professional growth.If you are seeking fast career development, autonomy, and real challenges at a global scale, the Shark Team is the right place for you.What you will find at Aoop:Strategic and global projects with international exposureA collaborative, technical, and results-driven environmentAutonomy to be the protagonist of your own careerAccelerated growth with continuous development incentivesWork from anywhere (#AnywhereOffice)Responsabilidades e atribuiçõesResponsibilitiesGather and map business requirements based on ServiceNow platform best practicesLead process workshops and promote best practices with global clients and teamsWrite user stories, structure backlogs, and plan Sprints using Scrum methodologyCollaborate closely with technical teams to monitor development, integrated testing, and functional testing of ServiceNow solutionsEnsure alignment between business needs, technology, and client strategy in international projectsRequisitos e qualificaçõesRequirements and QualificationsFor this position, the following are mandatory:Experience implementing ServiceNow or similar platforms, working in at least one of the following modules: ITSM, ITBM, or CSMExperience leading or driving platform and solution implementationsSolid experience with Agile methodologies (Scrum)Advanced English for daily communication in global projects (mandatory requirement)Strong communication and interpersonal skills across different levels, with experience delivering presentations and workshopsMandatory ServiceNow certifications:o  CSA (Certified System Administrator)o  CIS (Certified Implementation Specialist) and/or CAD (Certified Application Developer) You will stand out if you have:Previous experience working on global or international projectsStrong ability to operate in multicultural environmentsA consultative, analytical, and solution-oriented profileInformações adicionaisAt Aoop, you will have access to the following benefits:Flexible Benefits: Meal and Food Allowance.Health Insurance: SulAmérica Health Plan – 100% company-paid, with no co-payments.Dental Plan: SulAmérica Dental Plan – 100% company-paid.Home Office Allowance.At Aoop, #HappinessMatters, so we strongly support your mental health and overall well-being through our Boon Benefits Program, including:Quality of Life & Well-being: Access to Wellhub (formerly Gympass).24/7 Digital Healthcare: Telemedicine available every day, at any time.Chronic Care Management: Personalized and multidisciplinary support.Social Support: Access to social workers, legal guidance, and financial counseling.Emotional Health: Mental health check-ups, psychotherapy sessions, and emergency support services.Education & Career Development: Partnerships offering professional development tracks with over 80 courses, including Undergraduate, Postgraduate, Extension, and Specialization programs.Anywhere Office: 100% remote work model.Additionally:Shark Academy: Our internal learning hub responsible for developing Aoopers, offering continuous training and 100% company-funded certifications.#SharkTeam: Knowledge sharing and collaboration with a team recognized as a market reference.Startup Culture: Fast-paced environment with accelerated professional growth.Aoop Lovers: A gamification program where you can have fun, engage with the team, and redeem your earned points for amazing rewards.