Sobre

Your future starts here You will play a central role in service operations and technical support for demanding Cisco UCC environments. You will handle challenging customer requirements with the aim of ensuring the stability and reliability of our services. You will contribute your expertise in close cooperation with our Cisco CUCM and Webex project teams, as well as the operations teams for telephony (SIP), networks (LAN/WAN), and the manufacturer Cisco. Your contribution will ensure first-class service for our customers who entrust us with the operation of their VoIP telephony. Responsibility for Cisco collaboration environments for our B2B customers in healthcare, finance, and the public sector Management and implementation of cloud products, both in public and private cloud environments, including Webex Calling Close collaboration with our Cisco CUCM and Webex project teams and the telephony and network operations teams Development and implementation of improvements to optimize customer communication solutions Your skills Technical degree (university/technical college/university of applied sciences) or equivalent qualification Several years of experience in Cisco Unified Communications and collaboration as an ICT system operations engineer CCNP certification and other Cisco certifications are an advantage Strong customer service skills and an implementation-oriented approach to work Ability to identify complex challenges and develop innovative solutions Very good written and spoken French, as well as good knowledge of German or English With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits. Is it a match? Apply now. Discover your possibilities Any questions? Here you'll find answers to the most important and frequently asked questions. To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs. Contact person Methurieka Selvakantham Intern (Praktikant) Your homebase Swisscom (Schweiz) AG Genfergasse 14, 3011 Bern As Innovators of Trust we enable and shape the digital future - for our customers and ourselves. With innovative products and services and the trust of our customers, we create unique customer experiences with a lasting impact on the environment and society. In Switzerland and around the world. We focus on three values that define the attitude with which we do our work. Trustworthy - we are close to our customers and employees and act responsibly and reliably. Committed - we pursue our goals with passion and we focus on what's important. Curious - we are continually developing and always grasp new opportunities. For Swisscom, employees are the key to success. As a leading ICT company, we impress with high-performing teams and a motivating culture. We focus on people, continue to attract and retain the best talents in the future, develop future-oriented skills and convince with a diverse and high performing organisation. For more information about working at Swisscom, please click here and follow us on LinkedIn cablex is a fully owned subsidiary of Swisscom. The company specialises in the construction, maintenance and operation of high-performance ICT and network infrastructure solutions as well as the planning and implementation of future-oriented Smart ICT infrastructure projects. For more information about working at cablex, please go to the cablex Career Page