Sobre

• With more than 45,000 employees and partners worldwide, the Customer Experience
• and Success (CE&S) organization is on a mission to empower customers to
• accelerate business value through differentiated customer experiences that
• leverage Microsoft’s products and services, ignited by our people and culture.
• We drive cross-company alignment and execution, ensuring that we consistently
• exceed customers’ expectations in every interaction, whether in-product,
• digital, or human-centered. CE&S is responsible for all up services across the
• company, including consulting, customer success, and support across Microsoft’s
• portfolio of solutions and products. Join CE&S and help us accelerate AI
• transformation for our customers and the world.

• The Global Customer Success (GCS) organization, an organization within CE&S, is
• leading the effort to enable customer success on the Microsoft Cloud by
• harnessing leading, AI-powered capabilities and human expertise to deliver
• innovation solutions that accelerate business value, drive operational
• excellence and nurture long term loyalty.

• As a Cloud Solution Architect aligned to the Azure AI platform for Microsoft''s
• Customer Experience & Success (CE&S) organization, you will enable customers to
• achieve their outcomes based on their investments in Microsoft technology.
• Leveraging your Microsoft Azure Artificial Intelligence (AI) and Machine
• Learning (ML) technical subject matter expertise, you will lead technical
• conversations with customers and Microsoft colleagues, driving value to their
• organization. This is a hands-on role that includes accelerating customer
• adoption by building Generative AI solutions and identifying resolutions to
• unblock customer success projects for the AI Factory. You will also drive
• product influence with Engineering through technical feedback via the Factory
• and increase technical intensity with the Field teams. This opportunity will
• allow you to accelerate your career growth, honing your technical and program
• management skills, and deepening your cloud expertise. 

• The Microsoft Customer Experience & Success (CE&S) organization is responsible
• for the strategy, design, and implementation of Microsoft’s end-to-end customer
• experience. Come join CE&S and help us build a future where customers come to us
• not only because we provide industry-leading products and services, but also
• because we provide differentiated and connected customer experience. 

• CSAs are senior individual contributors who operate globally and engage directly
• with customers. It is a hands-on technical role spanning across design, build,
• and production with a focus on issue resolution to remove customer production
• blockers. Candidates are expected to comfortably switch from a whiteboard to the
• keyboard. This is a truly exciting role that will feature unique and challenging
• technical problems to solve and to help our customers succeed.

• This role is flexible in that you can work up to 50% from home.

• Microsoft’s mission is to empower every person and every organization on the
• planet to achieve more. As employees we come together with a growth mindset,
• innovate to empower others and collaborate to realize our shared goals. Each day
• we build on our values of respect, integrity, and accountability to create a
• culture of inclusion where everyone can thrive at work and beyond.