Sobre

• Position Summary
• The Cruise Director is responsible for leading, mentoring, and developing a diverse Entertainment and Activities team to deliver a dynamic, guest-centric entertainment program onboard. Acting as the onboard Brand Ambassador, the Cruise Director hosts major guest-facing events and activities while setting the tone for service excellence, engagement, and professionalism.
• This role provides strategic oversight of all onboard entertainment offerings, ensures alignment with brand standards, and fosters a culture that enhances guest satisfaction, team engagement, and commercial performance. The Cruise Director also ensures a safe, healthy operating environment and collaborates closely with shipboard leadership to deliver a seamless and memorable guest experience.
• Key Responsibilities
• Lead, mentor, and develop the Entertainment and Activities department, promoting a guest- and teammate-centric culture
• Act as the onboard Brand Ambassador, hosting key events, presentations, and guest-facing activities with confidence and professionalism
• Oversee the delivery of all entertainment products, including youth and teen programs, guest activities, enrichment programming, onboard media, music services, production services, guest entertainers, and special events
• Inspire consistent delivery of high-quality entertainment experiences that exceed guest expectations and reduce friction points throughout the guest journey
• Collaborate with entertainment leadership to design and deliver personalised and engaging guest experiences, sharing best practices and innovation
• Oversee quality assurance standards for entertainment programming, ensuring alignment with operational and brand expectations
• Partner with shipboard leaders to align entertainment development and execution across departments
• Monitor departmental performance and guest feedback, using insights to continuously enhance programming and delivery
• Manage departmental budgets, inventory, and resources in line with financial targets
• Coordinate with technical teams to ensure timely maintenance, repair, and operational readiness of entertainment equipment and venues
• Identify and implement cost-efficiency strategies without compromising quality or guest experience
• Communicate organisational updates, initiatives, and strategic priorities clearly and effectively to the Entertainment team
• Skills, Knowledge and Experience
• Non-Negotiable Requirements
• Previous cruise ship experience in a senior entertainment or activities leadership role
• Substantial professional experience organising and leading events, activities, shows, or theatrical productions in a guest-facing environment
• Proven ability to act as the central, outward-facing host and focal point of entertainment programming
• Confident, charismatic, and engaging stage presence with a natural, controlled, and audience-friendly delivery style
• Demonstrated leadership capability overseeing large, diverse, and multicultural teams
• Strong organisational and coordination skills across multiple entertainment disciplines
• Proven experience managing budgets and controlling inventory
• Excellent communication skills with the ability to engage guests and lead teams effectively
• Comfort working long hours in a high-visibility, shipboard environment
• Strongly Preferred
• Experience overseeing a wide portfolio of entertainment functions (e.g. activities, production, music, youth programs, enrichment)
• Strong commercial awareness and understanding of guest satisfaction drivers
• Ability to balance creativity with operational discipline and compliance
• Experience working closely with technical and production teams
• Additional Application Requirements
• Submission of a comprehensive and clearly structured curriculum vitae
• Submission of a short video presentation demonstrating personality, communication ability, and public speaking skills (professional production not required; authenticity essential) - full details provided in the application stage
• Contract Details
• Single cabin accommodation