Sobre a vaga

• The Customer Care Representative role is intended as an early/mid-career-level operational position in Hempel’s organization. The responsibilities and tasks of the Customer Care Representative includes, but are not limited to: Key responsibilities: Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more. Handling customer complaints To Ensure the accurate of customer master data information Daily operational tasks: End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing End-to-end return order management Outbound and inbound customer communication Support and/or drive resolution of non-technical customer complaints Support customer data management Frequent interaction with the commercial organization on orders To follow-up the status of importation to ensure the products by order Additional non-operational tasks: Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies Ensure the upholding of local and global compliance rules, when handling orders Backup for managing freights in accordance with the BID Provide reports with orders status Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company Follow all guidelines and Hempel procedures regarding Quality, Health and Safety and Environment. Internal Customer Care organization - locally and globally Sales, Commercial Excellence, Finance, Technical Services, Logistics Ideally a bachelor's degree in a relevant field or equivalent experience 1-2 years of experience in a customer care role, ideally in an order to cash environment Experience in working with standard operating procedures Proficient with standard MS Office programs Working efficiency (written and spoken) in Portuguese, English and ideally Spanish. Any other language is a plus. Strong problem-solving and decision-making abilities Ideally proficient in using ERP software (Microsoft preferred) Collaborates within a team Customer centric mindset Eager to develop competencies Can-do attitude Quality minded Resilient Proactive mindset Can follow instructions and standard procedures Application due 2025-08-15 Seniority Level Entry level Job Functions Customer Service Industry Chemicals At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together. Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world. The Hempel Group is the owner and parent company of Crown Paints, Wattyl and the Neogard brand.