Sobre

• At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
• We’re entering a bold new chapter with our official launch in the U.S. market 🇺🇸
• To support this growth, we’re hiring a fully remote Customer Care for the US market. Candidates can be based in Brazil or anywhere in LATAM, as long as they can work US business hours to collaborate effectively with clients and internal teams.
• If you're looking to join a collaborative culture where your ideas matter and making a tangible impact in a new market, we’d love to meet you!

About the role

• As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

What will be your impact

• Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..
• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

You would be great fit if you have

• Excellent communication skills and a customer-centric mindset.
• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
• Have proficiency in English (other languages are a plus)

Here’s what to expect in our hiring process

• Discovery Call with Charlotte, Talent Acquisition (30min)
• Interview with Jessica, our future manager (30min)
• Interview with Kevin, our Head of Customer Success (30 min)
• Please provide your CV in English.

• We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.
• If you require accommodations during the application or interview process, please inform us.
• See you 👋🏼