Sobre

• Job Title: Customer Success / Project Manager
• Job Type: Full-time / Remote
• Work Hours: PST
• Job Overview
• We’re helping our client, a fast-growing social commerce agency, find a Customer Success / Project Manager to support and scale their TikTok Shop operations across multiple eCommerce brands.
• In this role, you will act as the bridge between clients and internal TikTok Shop specialists, ensuring timelines, deliverables, and communication run smoothly. This position is highly client-facing and requires outstanding organization, communication, and project coordination skills.

Responsibilities

• Customer Success
• Serve as the primary point of contact for assigned client accounts.
• Lead onboarding, kickoff calls, and ongoing client communication.
• Build strong, trust-based relationships while managing expectations.
• Provide regular updates, insights, and performance recaps.
• Identify risks early and propose proactive solutions.
• Drive client satisfaction, retention, and long-term account growth.
• Project Management
• Own project timelines, milestones, and deliverables for multiple accounts.
• Coordinate cross-functional teams (TikTok Shop Ops, media, creative, influencers).
• Translate client objectives into clear tasks and workflows.
• Manage priorities, dependencies, and deadlines across brands.
• Track progress and enforce accountability through project management tools.
• Document SOPs, processes, and account-specific workflows.

Must-Have

• 3+ years of experience in Customer Success, Account Management, or Project Management.
• Experience working in an agency, eCommerce, or performance marketing environment.
• Strong client communication and presentation skills.
• Highly organized, detail-oriented, and process-driven.
• Comfortable running client calls and managing multiple stakeholders.
• Ability to juggle multiple accounts and fast-moving priorities.
• Fluent in English (written and spoken).

Nice-to-Have

• Experience with TikTok Shop, social commerce, or DTC brands.
• Familiarity with tools such as ClickUp, Notion, Slack, and Google Workspace.
• Background in marketing operations or eCommerce workflows.
• Experience scaling processes in a startup or agency environment.