Sobre

I’m looking for 10 teammates to help us with our longevity service (CENTRAL EUROPEAN & LATAM Time Zones required) In particular, we want somebody that can grow to be world class, an English-speaking detail oriented and reliable all-star for a long term role with guaranteed work of at least 47 hours per week. Join our team, where we help people radically improve their health with longevity-focused care. We're looking for a process-driven, detail-obsessed, and proactive Customer Success Specialist to help us build jaw-dropping customer experiences (JDCE) that turn first-time customers into lifelong advocates. We do it right, no matter the short-term cost, and we do the boring work to make it happen. 💻 What You’ll Do: - Handle all customer inquiries, questions and inbound email/sms - Communicate with teammates and pharmacies via Slack, CRM, and internal tools - Follow documented SOPs - Process orders and pharmacy communications accurately - Use Trello to manage and prioritize tasks ✅ You Must Be: - Highly organized and confident managing multiple workflows - Comfortable recording updates and communicating proactively - Fluent in written and spoken English - Fast learner who isn’t afraid to ask when something’s unclear - Able to work full-time (40–50 hrs/week) & BEYOND! 💻 Remote | Startup pace | Medical knowledge a bonus ▂▃▅▇█▓▒░IMPORTANT░▒▓█▇▅▃▂ Click here to learn more about this post https://docs.google.com/document/d/1s_gmfrJW0ai_7G1Ue_Vk-bhz7dmEZxD8Iwwyia7l4YU/edit?tab=t.0 Bonus points for anyone with a background in Ecomm, teaching, language translator, medical/nursing/pharmacy degree (MD, ND, MBBS, DO) or ecomm customer service