Sobre

• OKTO’s continuous growth demands high-caliber candidates who embody professionalism, passion, and creativity. For those who join us, we offer significant career advancement, stimulating challenges, and a clear runway for growth.

• OKTO is the next-generation Payment Service Provider — AI-native, precision-engineered, and relentlessly merchant-obsessed. Built for merchants operating in the most complex and demanding eCommerce sectors, our platform goes far beyond transaction processing. We solve for scale, compliance, and performance with one unshakable focus: delivering outcomes that power merchant growth.

• From payments and banking to treasury and settlement, we engineer the financial infrastructure that gives our partners a competitive edge. The result? Faster onboarding, smarter operations, and resilient, real-time performance.

• At OKTO, we enable merchants to Play Differently, transforming payments from routine transactions into true differentiators that deliver personalized, frictionless experiences.

• Our AI-native innovation harnesses data and insight to power every decision, while our proprietary in-house engineering ensures precision and control. Combined with deep, trust-based relationships worldwide, we’re redefining what it means to build, scale, and win in complex digital commerce.
• Position Summary
• In this key position, you will serve as the primary liaison for partners, ensuring their requirements are addressed efficiently and with the highest level of professionalism.

• Key Responsibilities
• Support Premium B2B Client Requests: Manage and resolve support requests, ensuring our B2B clients feel heard and assisted promptly
• Incident Management: Prioritize and manage support tickets effectively, escalating complex issues to higher-level technical teams when necessary to ensure swift resolutions.
• Monitor System Performance: Keep a keen eye on system performance, proactively identifying potential issues and addressing them before they impact the users.
• Collaborate Across Teams: Work closely with Tech, FinOps, Product and other internal departments to tackle and resolve intricate issues effectively, fostering a culture of teamwork.
• Gather and Share Feedback: Actively collect insights from customer interactions and relay valuable feedback to management, driving continuous improvement in our product, processes and services.
• Desired Profile
• Effective Communication: Fluency in both Spanish and English, with solid verbal and written communication skills that can clearly convey technical concepts to diverse global audiences.
• Customer-Focused Attitude: A strong commitment to helping premium clients and ensuring their satisfaction through professional, empathetic interactions that leave a lasting impression.
• Technical Expertise: An openness to learning about systems and tools used in the role, with a practical approach to troubleshooting.
• Ability to Clarify Complex Issues: An ability to explain complex information in simple, actionable terms to help customers feel at ease.
• Αttention to Detail: An organized and detail-oriented approach to work, with accurate documentation of issues.
• Proactive and Flexible Team Player: A self-motivated individual who thrives in a collaborative environment, showing flexibility and a genuine eagerness to learn and grow.
• Independent Problem Solver: A proactive learner with the initiative and capability to tackle challenges head-on and provide effective resolutions.
• Shift Availability: Willingness to work rotating shifts (6 hours/day, 6 days/week), including weekends and holidays.
• Education: A degree in Information Technology, Computer Science, or a related field will be considered as a plus.
• Experience: Relevant experience in fintech support, technical support, IT helpdesk, i-gaming or similar roles is highly valued.

• Languages
• Fluent English (mandatory)
• Fluent Spanish (mandatory)

Important Information

• As the contract falls under Brazilian Labor Law, the candidate must be based in Brazil and hold a valid CPF.
• 100% remote position
• Direct reporting line to the Greece te
• Competitive compensation – aligned with your experience and the market.
• Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
• Health and dental plan – no monthly cost for you with comprehensive coverage to take care of your health and well-being.
• TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
• PLEASE SUBMIT YOUR CV IN ENGLISH.