Sobre

About RealRoots RealRoots is a mission-driven startup that guarantees women meaningful new friendships in her city. In a world where IRL human connection is scarcer than ever, RealRoots helps turn the tide by helping women create meaningful, long-lasting friendships. We are committed to building a work culture that is as kind, empathetic, and connective as the product we deliver. RealRoots is a seed-funded startup backed by world-class investors such as Y Combinator, Goodwater, Authentic Ventures, and Lombardstreet Ventures. We're just getting started and we need your help! The Role We’re looking for a compassionate, detail-oriented Customer Support Representative to join our team. In this role, you’ll respond to member inquiries in Zendesk, assist with scheduling and booking logistics, and help ensure every interaction with RealRoots feels personal, supportive, and kind. What You’ll Do - Respond to member emails and support tickets through Zendesk with empathy, clarity, and accuracy - Assist with scheduling, booking, and coordinating events and groups - Communicate with team members to resolve issues and improve customer experience - Identify recurring questions or feedback to help us continuously improve our community experience What We’re Looking For - Excellent written communication skills with strong attention to detail - High emotional intelligence and the ability to respond with warmth, empathy, and professionalism - Prior experience in customer support - Reliability and strong sense of ownership, staying organized, following up proactively, and making sure nothing falls through the cracks - Comfort using software tools like Zendesk, Google Workspace, and scheduling systems - Alignment with RealRoots’ mission of helping women connect and build community Details Availability: 40 hours per week Hybrid, Rio de Janeiro, RJ Must be fluent in written and spoken English