Sobre

• Hey there!
• Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth.

Who We Are

• We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do

• Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
• Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For

• English Proficiency: Upper Intermediate level (both spoken and written).
• Italian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.

What We Offer

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time.
• Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process

• Application and CV Review: We’ll take a look at your application and CV.
• Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
• Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with HR: A friendly chat with our HR team.
• Interview results and offer!
• If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!