Sobre

Director of Operations / Customer Success: Mission Statement: We are hiring a director of operations and customer success to continuously improve our client experience while also driving referrals for our business so we can create lifelong fans for our company. Requirements: Entrepreneurial mindset, high standards of leading by example, high EQ & high empathy, goal oriented, great time management Outbound b2b Sales Experience 1-3 years Project Management Experience minimum 3 years Minimum 2 years experience Click-Up EOS or PMP certified Native English Speaker in Canada or Lat AM Agency Background Minimum 3-5 years working in digital marketing space with experience working on SEO, meta, google PPC, Experience go high level 2 years Automation Experience 2 years Bonus: Have lead Ai project automations Benefits: Salary 3-5K based on experience Fully Remote 2 Weeks PTO Problems to solve: Organize project managers to hit deadlines Admin Support (Attendance Tracking, Collecting Business Eval Doc, Spotchecking, Pre-onboarding) Collecting the Renewal Data ● Spotchecking: ○ Stats Reports ○ ClickUp ○ Spreadsheets ○ Onboarding Docs ● Client Engagement ○ Drive client engagement inside our client community ○ Able to diffuse intense client situations or disagreements ○ Generate commitment & strong expectations Outcomes: Generate 5-10 referrals from existing customers per quarter Upsell 3-5 services per month