Sobre

Position Summary Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation. Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible. We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation. Join us at Samsung and find your opportunity to do what you can't. Looking for more? Visit our website www.samsung.com or our career page HERE! Role and Responsibilities Opportunities to working with eStore and CS Team Areas of Responsibilities in this role, you will be responsible for: Support the BPO team to management a customer experience during the sale or support by phone and digital. Management the SAC of the online store with objective to target the daily and annual goal of service level, CAR, satisfaction and resolution rate. Analyze the contact center report and create a solution to be better customer service channel da Samsung. Management and administration the contact center with world guidance by Samsung. Requirements University Education Completed Professional Experience: Management Contact Center, Leadership, Customer and Journey experience, Management projects by customer service Languages: Portuguese and English Skills and Qualifications Why is Samsung Electronics the place to be? Join a Global Team Work with a dynamic and diverse team, constantly interacting with different cultures. Tackle Big Challenges Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation. Shape the Future Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future. Make an Impact Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference. Benefits: Comprehensive health and wellness programs Professional development opportunities Opportunities for career advancement Global networking and collaboration * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).