Sobre

About us

• The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
• Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
• Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.
• We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.
• What's the opportunity?
• Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

What you'll do

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap

You’ll be successful if

• You are customer obsessed, always putting our customers first and being there for them every step of the way
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
• You have prior Implementation experience in EOR industry
• Equal employment opportunity
• Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.