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Job Description Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. Your Role: Respond to internal and external customer needs by providing repair, installation, upgrade and preventive maintenance activity on tissue diagnostic IVD devices. These devices contain a large amount of electro-mechanical, pneumatic, systems as well as computer hardware and software. Contact customers in a timely manner and schedules service efficiently. Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met. Maintain Agilent’s customer service reputation by complying with all corporate policies and procedures. Complete administrative paperwork and computer reports promptly and accurately. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required. Document time and expenses in a timely manner as required in SAP and other means as requested by manager. Responsive to customer requests for service and communicate proactively before, during and after service. % of Travel: 90-100% (Road Warrior) 4-5 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight. Qualifications Your Profile: Education: Bachelors Degree or University Degree preferred; may also consider equivalent combination of relevant experience, training and education Experience: 3+ years of relevant work experience - biomedical technician, electro-mechanical, IVD instrumentation or similar Strong professional communication skills; can communicate well both verbally and in writing, Shares information and ideas with others, good listening skills Must be able to read, wright and speak English Team player. Willing to help others when workload in immediate area is low Knowledge and proven experience of electronic principles, fluidics, pneumatics, electromechanical devices, troubleshooting techniques and diagnostic skills Proficient in IT terminology such as IP addresses, Windows Server Environment, and firewalls, etc. Proven experience with connecting IT equipment to networks IT courses such as A+ certification is preferred Demonstrated experience in the operation, maintenance and repair of medical devices Flexible and open to change; detail oriented Ability to work with minimal supervision and show sound business judgment with regard to escalating issues when the managers help is needed to make a decision Ability to function in a responsible, professional manner using good judgment in decision making. Requires the ability to remain positive, rational, calm and professional under stressful conditions (I.e. dealing with irate people, handling complaints, etc.) About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.