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FIELD SUPERVISOR TRAVEL RETAIL (Brazil, Argentina, Chile & Uruguay) Location: Sao Paulo, Brazil Reports to: Sales Area Manager Contract: Full-time and permanent position YOUR ROLE @CHANEL Leads and motivates the team of Beauty Advisors, ensuring brand strategy execution in airports/duty-free, managing sales targets, overseeing merchandising, conducting training, analyzing performance, and coordinating with stakeholders like marketing/operations to drive growth in a dynamic, high-volume environment. WHAT IMPACT YOU CAN CREATE AT CHANEL Team Management & Training Lead, motivate, and develop a team of brand ambassadors, beauty advisors. Organize & conduct regular training sessions to ensure team knowledge of product features, benefits, and selling techniques. Prepare and execute training induction sessions for new BA’s. Lead Q&A sessions with BA’s, CM, BM, of modules taught by the training department to ensure proper understanding of content and provide feedback for future training modules development. Maintain constant refreshment of product and brand knowledge. Supervise and manage BAs in terms of sales performance, product knowledge and proactivity at POS. Monitor and assess team performance, providing constructive feedback and coaching. Organize and implement merchandising training sessions for clients and retail sales staff aboard Establish themself as the brand referent for the staff on board to ensure CHANEL remains the most relevant F&B brand. Sales & Performance Monitoring Track and analyze sales data (retail, MS, ranking), identifying trends (retailer and competition trends) and opportunities for improvement. Monitor inventory levels: Best Sellers & “Freshness” & feedback manager to ensure adequate stock while avoiding overstock situations. Suggest ideas to increase the relevance of launches: visibility, promotions, additional space in store, media opportunities, and identify trends Competitive surveillance and feedback Price tracking and records on competition (price, launches, space and promotions). Check competition and recommend new ways at improving sell out and image in accordance with brand marketing policies and guidelines Collaborate with in-store teams to optimize product placement, promotions, event, and visibility. Ensure the assortment per store is properly implemented and monitor stock situation / level Plan and execute promotional events, product launches, and sampling activities when required. Coordinate with marketing teams and store managers to maximize events impact. Implement promotional and merchandising plan according to our marketing strategy Check merchandise collaterals for events or promotions Revision of the assortment and presentation of new products and launches Brand Image & Customer Experience Ensure consistent adherence to brand guidelines, maintaining a luxury image at all points of contact (merchandising, BC grooming, Visual) Ensure PQ are met (Planograms reco) Ensure merchandising planograms, visuals and other materials are in place and correctly displayed working closely with VM team. Keep visuals (transparencies) updated, confirming measurements and final installations Implement merchandising and promotional programs in order to develop and increase sales In coordination with Architecture, MPOS and Trade Marketing, track visuals (transparencies) updated, confirming measurements and final installations Partner with store management and staff to maintain a high standard of customer service. Operational Excellence Conduct store visits to ensure merchandising standards, cleanliness, and compliance with brand policies. Suggest ideas to increase brand performance in terms of sales and image: visibility, promotions, additional space in store, media opportunities, and identify trends. Prepare and submit detailed reports on field activities, including performance metrics and feedback from customers and staff. Ability to define and manage schedule Contact clients directly but cc Sales Area Manager and Sales Executive. Prepare a photographic report pre and post visits, including videos of the Chanel spaces, beauty area and general retail area and floorplan. Reports on visits: description, pictures, competition, stocks etc. Prepare and follow the travel/visits calendar previously agreed with the sales manager and sales executive, according to the needs based on strategy, and set all trips 3 months ahead of time. Prepare and share expense estimations prior each trip and validate it with the sales manager. Prepare the expense report and share for approval. WHAT YOU WILL BRING TO THE ROLE Candidates must be fluent in Portuguese, English and Spanish. 5+ years of experience in management, developing markets, coaching and talent development, performance-driven mindset and with Effective communication preferably in the luxury and/or beauty industry. Proficiency in Microsoft Excel requiered with strong analytical skills and attention to detail when working with large data sets. Also, demonstrable skills in organization, communication, teamwork, prioritization of tasks, results-oriented, people management, and advanced MS Office Suite Critical enabler for the organization to optimize performance, drive sales growth, and ensure that its strategies are aligned with both market trends and consumer needs. WHAT YOU WOULD GAIN FROM THIS EXPERIENCE Deeper understanding of the Local Market business, through in-depth data analysis to support in the strategic decision making. Project management and leadership skills Analyze sales data, identify trends, and assess the effectiveness of sales strategies, enhancing their skills in performance measurement and analysis. WHAT YOU WILL LEARN / WHAT CHANEL CAN OFFER YOU Advanced Data Analytics Expertise Strategic Planning and Decision-Making Assortment Strategy Development Problem-Solving and Critical Thinking At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.