Sobre

We are looking for a Help Desk II / Tier 2 IT Support Specialist to provide reliable, process-driven technical support across Tier 1–2 requests. This role is ideal for someone who thrives in structured environments, takes ownership of their work, and delivers a high-quality customer support experience while troubleshooting, documenting, and escalating technical issues as needed. Responsibilities Handle Tier 1–2 IT support requests through a ticketing system, email, or phone. Troubleshoot and re…