Sobre

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule. Manage customer and internal project team relationships, and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks. Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements. Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals. Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively. Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing. Develop and deliver onsite or remote customer-specific training programs during the project implementations. Assists Support teams with resolution of customer configuration defects. In-frequent travel (up to 20%) to customer sites Deliver results, setting high personal expectations for your own performance. Participate in Corporate onboarding - Learn about Intelex, our parent companies, our history, and our values. Participate in Departmental onboarding - Learn our software, our methodology and how you fit into the organization. Work with an onboarding mentor - Gain mentorship through your onboarding programs and beyond. Guide customers towards standard methodologies and industry best practice. A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions. Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software. Good understanding of cloud technology principles and service delivery organization targets. Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions. A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes. Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments. Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders. Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed. The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes. A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes. Proactive mindset, able to anticipates customer needs beyond initial requests, simplifies processes, and delivers efficient, user-friendly solutions. A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved. Intelex will perform background and criminal record checks.