Sobre

• Role: Inbound Sales & Fulfillment Assistant
• Hours: 8:30 AM - 5:30 PM Eastern Standard Time
• USD Monthly Rate: $1,120 - $1,440
• We are looking for a proactive, detail-oriented, and customer-focused Virtual Assistant to support inbound sales operations and order fulfillment for a fast-growing custom apparel business. This role will play a critical part in helping the company achieve a 30% growth goal by ensuring timely, accurate, and professional handling of customer inquiries, quotes, and orders.
• You’ll work directly with customers and internal stakeholders to build quotes, set up online stores, and manage repeat orders, with a strong focus on accuracy, responsiveness, and excellent service.
• ResponsibilitiesInbound Sales Support
• Respond quickly and professionally to inbound emails via Front App Shared Inbox platform, Phone calls, and online inquiry Submissions,
• Build and manage quotes and invoices in Printavo.
• Maintain familiarity with our vendors and what products they offer (Sanmar and S&SActivewear)
• Set up online stores (e.g., on Chipply) tailored to each customer.
• Log and track leads, conversations, and follow-ups using Pipedrive CRM and Printavo.
• Proactively follow up with interested customers, ensuring no lead goes cold.
• Collaborate with production, art, and support teams to ensure accurate, timely service.
• Offer insights to improve the customer journey and optimize sales touchpoints.
• Order Fulfillment Coordination
• Duplicate and modify past orders for returning clients (e.g., update sizes, confirm quantities).
• Cross-check order details for accuracy before processing.
• Maintain clear documentation of all orders and communication in shared systems.
• Coordinate with production and logistics teams to ensure smooth order flow.
• Customer Communication
• Deliver prompt, professional responses to inbound emails and messages.
• Verify customer information and order details with clarity and accuracy.
• Maintain a high standard of customer experience and problem resolution.
• 2+ years of experience in sales support, eCommerce operations, or a similar customer-facing virtual assistant role
• Strong written English communication and a friendly, professional tone
• Experience with tools like Google Workspace, Slack, Notion, Printavo, Pipedrive, Shopify, or Chipply (or a willingness to learn quickly)
• Excellent attention to detail — especially when handling order information and pricing
• Proactive and organized, able to manage multiple requests simultaneously
• Familiarity with product-based businesses or custom apparel is a plus
• Must have a stable internet connection and a quiet, dedicated remote workspace
• Familiarity with the custom apparel or promotional products industry is a plus.

Bonus Points If You Have

• Experience with Printavo, Pipedrive, or Chipply
• Background in custom apparel, embroidery, or screen printing

What We Offer

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
• As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.