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📢 We're Hiring: Technical Support Administrator (Service Desk) – Portuguese Speaker with Professional English & Spanish

Hybrid (São Paulo region) | R$5,500/month + standard benefits

Are you a tech-savvy support professional based in Brazil, fluent in Portuguese and with strong professional communication skills in English and Spanish? Join a leading global organization located in the São Paulo metropolitan area, supporting its Latin America operations. We're looking for a proactive Technical Support Administrator to strengthen the service desk team.

Important: This position is open only to candidates based in Brazil . Fluency in Portuguese is required, along with professional-level proficiency in English and Spanish (these languages will be assessed during the interview process).

What You’ll Do:

• Provide first-level support for mobile devices (iOS and Android)
• Assist with computer network infrastructure and VPN troubleshooting
• Support and maintain tools such as Windows, Office 365, Outlook, and ServiceNow
• Respond to users via phone, email, and chat
• Analyze and resolve technical issues based on predefined procedures
• Log incidents and user requests accurately

What We’re Looking For:

• Brazilian nationality or valid authorization to work in Brazil
• Fluent in Portuguese , with professional proficiency in English and Spanish
• Technical diploma or degree in technology or IT-related field
• At least 2 years of experience providing user support
• Experience with ITIL, ServiceNow, VPNs, and Microsoft tools (Windows, Office 365, Outlook)
• Solid understanding of network fundamentals

Additional Info:

• Hybrid work model: 3 days/week in the office
• Work hours: Start between 8:30 and 10:00 AM, totaling 7.5 hours per day

📍This opportunity is based in the southern region of São Paulo , supporting a global business with impactful operations across Latin America.