Sobre

Summary IT Helpdesk Support Specialist – Brazil / Argentina / Chile / Colombia / Peru Job Summary We are looking for a skilled IT Helpdesk Support Specialist to provide technical assistance, manage IT support tickets, and ensure seamless IT operations in a hybrid work environment. This role involves troubleshooting technical issues, maintaining IT systems, and ensuring compliance with security standards. The ideal candidate has strong problem-solving skills, excellent communication, and hands-on experience in IT support. Key Responsibilities 🔹 IT Support & Ticket Management – Handle and resolve IT support requests efficiently via the ticketing system. 🔹 Technical Troubleshooting – Diagnose and fix hardware, software, and network issues. 🔹 Process Optimization – Identify ways to improve IT support workflows and efficiency. 🔹 Documentation & Knowledge Base – Maintain technical records and update support documentation. 🔹 Security & Compliance – Ensure adherence to IT policies and cybersecurity best practices. 🔹 Collaboration & User Support – Work with internal teams to provide seamless IT assistance and training as needed. Preferred Qualifications & Skills ✅ Proven experience in IT support, service desk, or helpdesk roles. ✅ Hands-on experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk). ✅ Strong understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi). ✅ Ability to manage multiple tasks and work independently in a fast-paced environment. ✅ Excellent problem-solving and communication skills. 📩 Apply Now Boost your chances—attach your CV for faster screening and priority pooling.