Sobre

We are looking for an Support Analyst to join our technology team. This professional will be responsible for ensuring the stability, security, and availability of our network infrastructure and equipment, working both in support activities and in the evolution of our environment.Responsibilities and AttributionsResponsibilitiesManage and monitor the network infrastructure (LAN, WAN, Wi-Fi, VPN);Perform configuration, maintenance, and troubleshooting of switches, routers, firewalls, and access points;Administer IT assets, ensuring proper control and traceability of equipment (notebooks, desktops, printers, peripherals, etc.);Plan and coordinate equipment purchases in collaboration with the procurement team and suppliers;Work closely with support and information security teams to resolve incidents;Create and maintain up-to-date technical documentation of the infrastructure;Support projects related to expansion, upgrades, or environment migration.Requisites and QualificationsRequirementsBachelor’s degree in Information Technology, Computer Science, or related fields (or equivalent experience).Proven experience with network infrastructure management.Strong problem-solving skills and ability to work collaboratively in cross-functional teams.Good communication skills and customer-oriented mindset.English level B2 or higher (upper-intermediate to advanced).