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** Note : Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.***

** Please share a copy of your resume in English**

The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal candidate will have a development background and be knowledgeable in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus.

The L2 engineer will work closely with the Level 1 team to troubleshoot and resolve issues, as well as work with developers to identify root causes and create fixes and improvements.

Responsibilities:

• Provide technical support for complex issues that cannot be resolved by the Level 1 team
• Collaborate with Level 1 team to troubleshoot and resolve issues
• Work with developers to identify root causes and create fixes and improvements
• Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
• Ensure timely and effective resolution of issues to meet 24x7 service level agreements
• Participate in on-call rotation as required

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of experience in a support or development role
• Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
• Experience with root cause analysis and troubleshooting complex issues
• Strong communication and collaboration skills
• Ability to work in a fast-paced, 24x7 environment

Note: Retail experience not required, GCP & BATCH Support required