Sobre

The Business Operations Manager acts as the single point of contact 24x7 across IT for Level 2 & 3 Application Support. Supports crucial business applications across Mobile (Prepaid + Postpaid) and Fixed services.He/she will Provide BSS application support as well as Billing Operations.He/she will drive operational initiatives to reduce cost of IT operations, while increasing availability and improving quality, and NPS.Responsabilidades e atribuiçõesManage everyday Level 2 & 3 Support to ensure the specified KPI’s are always metProvide BSS as a Service support to external customers as a standalone line of Business.Manage execution of all Bill Cycles and Bill Run days.Develops effective and productive working relationships with key stakeholders to ensure delivery of excellent customer service across all functions.Accountable for overseeing operational service reviews, to receive feedback on the team performance, that can be used to generate enhanced working practices and improved inter-working relationshipsRequisitos e qualificaçõesPreferred education/ qualifications:                                ·      Bachelor’s degree in Computer Science, IT, Business Administration, or a related field.·      Experience: 5+ years of experience in IT operations or service delivery, with at least 2-3 years in a management or leadership role.·      Industry: Proven experience working within the Telecommunications or a similar service provider industry.·      BSS/Billing: Demonstrable experience managing BSS platforms and overseeing critical billing operations.- Vendor Management: Proven track record of managing MSPs or key IT vendors, including contract and SLA performance.Informações adicionais