Sobre

• Operations & Support Analyst (AI Startup – Remote LATAM)
• About the Company
• Our client is a small but fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
• As they scale, they’re looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly.
• Position Summary
• You’ll handle client support tickets, assist internal teams with scheduling and documentation, and coordinate simple vendor and logistics tasks.
• This is a hands-on role in a lean international team where adaptability, communication, and follow-through are key.
• Key Responsibilities
• Client Support & Ticket Management
• Manage incoming support tickets and ensure timely, professional responses.
• Escalate or coordinate ticket resolutions across technical and operations teams.
• Track issues, update FAQs, and identify opportunities for automation.
• Operational Support & Coordination
• Execute recurring operational and administrative tasks.
• Support scheduling, documentation, and cross-team coordination.
• Maintain and update internal process documentation (Notion, Google Docs).
• Vendor & Logistics Assistance
• Assist with vendor communication, assessment, and onboarding.
• Maintain records and documentation for vendor relationships.
• Qualifications
• Experience & Skills
• 1–3 years of experience in operations, support, or administrative coordination.
• Strong written and spoken English communication skills.
• Excellent organizational and time-management abilities.
• Experience using productivity tools (Google Workspace, Notion, Slack, Excel/Sheets).
• Familiarity with support ticket systems (HubSpot, Intercom, Zendesk) is a plus.
• Basic familiarity with AI tools (ChatGPT, Claude, Notion AI) or a strong interest in learning them.
• Personal Attributes
• Reliable and detail-oriented.
• Comfortable working across multiple teams and priorities.
• Curious about technology and automation.
• Proactive, structured, and eager to grow in a fast-paced startup.
• What We Offer
• 💵 Payment in USD (monthly contractor basis).
• 💰 Salary range: USD 1,000 – 1,400/month, depending on experience.
• 🗓 Schedule: Monday to Friday, with flexibility for LATAM time zones.
• 🌴 Paid time off and local holidays included.
• 🌎 100% remote position with an international, collaborative team.