Sobre

• Operations & Support Analyst
• About the Company
• Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
• We’re scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.
• This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you’ve handled vendor assessment, operational tasks, and support workflows before, you’ll thrive here.
• 🚀 About the Role

This is a hybrid Operations + Support position where you will

• Manage client support tickets
• Coordinate internal operations
• Conduct vendor assessment and vendor communications
• Maintain documentation
• Support logistics, scheduling, and cross-team workflows
• You’ll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.
• 🎯 Key Responsibilities
• Client Support & Ticket Management
• Manage incoming support tickets and provide timely, professional responses
• Escalate issues to technical or product teams
• Track recurring issues, update FAQs, and identify automation opportunities
• Operational Support & Coordination
• Execute recurring operational tasks with accuracy
• Assist with scheduling, documentation, and internal workflows
• Maintain Notion/Google Docs for internal processes
• Ensure cross-team alignment and timely follow-up
• Vendor Management (MUST-HAVE)
• Conduct vendor assessment and comparison
• Support vendor onboarding and documentation
• Communicate with vendors regarding deliverables, timelines, and expectations
• Maintain a vendor database and structured tracking system
• 🧩 Qualifications
• Experience
• 1–3 years in operations, support, logistics coordination, or vendor management
• Demonstrated experience in vendor assessment (non-negotiable)
• Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus
• Strong English (written & spoken)
• Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn
• Skills
• Highly organized, structured, and reliable
• Excellent communication across multiple teams
• Ability to manage simultaneous tasks and deadlines
• Proficiency in Google Workspace, Notion, Slack, Excel/Sheets
• Personal Attributes
• Detail-oriented with strong follow-through
• Curious and comfortable in fast-paced environments
• Proactive problem-solver
• Comfortable working independently with supervision when needed
• 💼 What We Offer
• 💵 USD $1,000–$1,400/month (contractor)
• 🗓 Monday–Friday LATAM schedule
• 🌴 Local holidays + paid time off
• 🌎 100% remote
• 🚀 A growing AI startup with strong career growth paths