Sobre

• Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation. Provide direct on-site technical product support to our largest clients. Initiate New Product models and derivatives to meet agreed upon customer needs. Support manufacturing by answering technical questions as required and trouble-shooting order related problems. Analyze product failures and customer concerns. Assist in customer quality concerns. The successful candidate will be able to demonstrate the following skills and experience: BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered. 2+ years of experience in an Engineering role. Software and Hardware implementation and solving sophisticated technical issues Excellent verbal and writing skills with a strong customer service focus. Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred) Ability to create and deliver presentations as needed. Full professional proficiency in English (business-level communication required) Proficiência profissional completa em inglês (necessário nível de conversação para ambiente corporativo) Please note: resumes must be submitted in English to be considered. Importante: currículos devem ser enviados em inglês para que possam ser considerados no processo seletivo.