Sobre

• About us ✨

• At Swile, we believe that good products can help reduce friction in daily professional life and boost employee satisfaction. Today, we provide innovative solutions in various areas such as Fintech, Travel, HR, and Employee Benefits to more than 5.5 million users in 85,000 companies in France and Brazil.

• About the team and position 🔥

• The Customer Lifecycle Management Team’s focus is to provide a scalable & global platform, that makes Swile's BIC teams as efficient and autonomous as possible in supporting and monitoring the lifecycle of any prospect/client (acquisition phase, selling phase, retention phase).
• The platform consists of several tools, including (non-exhaustive list): Salesforce, Docusign, Marketing Cloud, Qualtrics… we can include any tool which can support our mission.

• Your day to day activities 📈

• Platform vision
• Actively contribute to the definition and execution of the global Customer Lifecycle roadmap, bringing local insights and supporting the continuous improvement of the global platform used by more than 500 internal users.

• Have a strong focus on data accuracy, reliability, and integration across the Customer Lifecycle platform.
• Identify globally opportunities with the Business & Customer Experience team, but also the other Innovation teams, to improve efficiency in local, turning insights into initiatives with measurable business impact
• Lead the end-to-end journey of features developments from the discovery phase (identifying needs, mapping pain points, gathering feedback, and analyzing processes) through initiative prioritization, to solution delivery and results monitoring.
• Build and maintain the product backlog related to the Customer Lifecycle platform and the different tools it has in its scope ensuring alignment with company OKRs and the strategy of other line of business.

• Transversal collaboration & communication
• Build a strong, trust-based relationship globally with different stakeholders across the company, including Business teams, Innovation, Customer Experience, Finance, Legal and other internal teams.
• Collaborate cross-functionally with teams such as Business teams, Tech, BI, Legal, Finance and others to ensure successful product initiatives and alignments across different areas.
• Drive adoption of commercial tools and best practices by monitoring usage KPIs, delivering training sessions, and ensuring user engagement.
• Develop and maintain clear, accessible, and up-to-date documentation, including adaptation and localization of global materials for local markets.

• Agile methodology
• Run agile ceremonies with development teams, defining success criteria, prioritizing features, and following up on sprint execution.
• Managing the product backlog in Jira, organizing strategic documentation in Notion, and leveraging the platform data to drive customer-centric decisions.
• Measure the impact of deliveries based on relevant metrics (e.g. sales productivity, cycle time, tool engagement) and iterate as needed.

✨It will be a perfect match if you

• Proven experience (3+ years) as a Product Manager, Product Owner, or similar role, preferably in SaaS, CRM, or internal tooling environments.
• Hands-on experience with customer lifecycle tools such as Salesforce, DocuSign, Marketing Cloud, Qualtrics, or similar platforms.
• Demonstrated experience in managing product backlogs, user stories, and delivering solutions in Agile/Scrum environments.

• 💡 Skills & Competencies
• Strong analytical mindset with a focus on data accuracy, reliability, and integration across platforms.
• Ability to identify business opportunities through data insights and turn them into actionable initiatives with measurable impact.
• Excellent project management and prioritization skills; capable of managing multiple projects simultaneously.
• Skilled in defining product vision, setting roadmaps, and leading end-to-end product development cycles, from discovery to delivery.
• High proficiency in tools such as Jira, Notion, and other product management or documentation tools.
• Familiarity with KPIs tracking, especially related to tool adoption, sales productivity, cycle time, and platform usage.

• 🤝 Collaboration & Communication
• Strong interpersonal skills with the ability to build trust and collaborate effectively across cross-functional teams.
• Experience in change management and driving tool adoption, including delivering trainings and ensuring stakeholder alignment.
• Excellent communication skills, both written and verbal, in English (C1 level).

• ⚙️ Methodology & Mindset
• Solid understanding of Agile methodologies and experience running agile ceremonies (sprint planning, retrospectives, etc.).
• Strong problem-solving skills with a customer-centric and results-driven mindset.
• Curious, proactive, and autonomous, with a passion for continuous improvement and innovation.
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