Sobre

• Project Manager – Email Marketing Ops Lead
• Remote | Full-Time | EST Overlap Required
• This isn’t about checking boxes.
• It’s about running the show.
• At Mail Waves, we scale eCommerce brands through email. Strategy. Creativity. Data. That’s our fuel. And we’re looking for a razor-sharp Project Manager who can keep the engine running across 25+ active client accounts.
• You’ll be the ops glue across Klaviyo managers, copywriters, and designers—ensuring every campaign lands on time, hits the mark, and drives results.
• This role isn’t about pushing tasks in ClickUp. It’s about owning outcomes, spotting risks before they become problems, and bringing clarity into the chaos of agency life.

• What You’ll Actually DoOwn the Machine
• Manage timelines, deliverables, and dependencies across 25+ eCommerce brands
• Be the day-to-day command center: keeping everyone aligned, clear, and moving fast
• Translate client goals into clear tasks for internal teams
• QA every asset before it hits the inbox—flawless is the baseline
• Lead with Clarity
• Be the primary point of contact for clients—organized, proactive, and calm under pressure
• Run weekly internal syncs to align creative, strategy, and execution
• Hold the team accountable with confidence and care
• Keep feedback loops fast and expectations tight
• Keep the Data Close
• Understand the core metrics: Open Rate, CTR, Deliverability, RPR, LTV
• Flag underperforming campaigns and turn insights into action
• Work alongside Klaviyo managers to optimize flows and campaigns
• Prepare clean, concise performance summaries that give leadership clarity
• Run the Backend
• Live in ClickUp—timelines, assignees, due dates, dependencies, and comms
• Spot bottlenecks, reroute fire drills, and make sure nothing drops
• Help improve ops systems (you’ll be part of making the agency faster and smarter)

You’re Perfect for This If

• You’ve managed 25+ clients at once in a fast-paced agency (ideally email or performance marketing)
• You’ve led cross-functional teams (copy, design, Klaviyo) without breaking a sweat
• You speak fluent Klaviyo: flows, campaigns, segmentation, deliverability
• You’ve built (or maintained) ClickUp spaces with real systems, not chaos
• You’re an exceptional communicator—confident, clear, respectful
• You’re proactive AF—you don’t wait, you move

Bonus Points If

• You understand e-commerce buying cycles and DTC brand behavior
• You’ve dabbled in performance strategy, AI tools, or light CRO
• You can spot typos, brand inconsistencies, or broken links at a glance

What We Value

• Ownership – You don’t ask “What should I do next?” You already did it.
• Clarity – You bring structure to chaos. People feel safer when you’re on the call.
• Speed & Precision – You move fast but never sloppy.
• Calm in Pressure – When things break, you get resourceful, not rattled.
• Curiosity – You want to keep learning—about email, e-commerce, retention, and AI.
• This role is for someone who lives in the details, moves with urgency, and knows how to get the best out of creative teams.
• Apply now.