Sobre a vaga

Job Summary:

The Retail Excellence Manager will be responsible for elevating the in-store experience and retail performance of the brand across Brazil. Leading a team, this role ensures operational excellence, consistent brand standards, and best-in-class service execution across all touchpoints. The ideal candidate combines strategic retail leadership, a passion for luxury beauty, and a deep understanding of the Brazilian retail landscape.

Key Responsibilities:

Retail Operations & Field Team Leadership

• Lead, inspire, and manage the Retail Field Team, ensuring performance, motivation, and alignment with brand standards.
• Drive sales and productivity KPIs across the retail network, identifying opportunities for growth and optimization.
• Ensure a luxury client experience in every store by maintaining high standards of customer service and boutique operations.
• Collaborate with Visual Merchandising, Marketing, and Supply Chain teams to ensure flawless in-store execution.

Retail Excellence & Performance Management

• Implement global and regional retail excellence strategies tailored to the Brazilian market.
• Develop and monitor store performance dashboards and lead monthly performance reviews.
• Ensure adherence to SOPs and retail audit protocols, identifying and correcting gaps.
• Launch and track local initiatives that enhance the customer journey and increase loyalty.

Training & Development

• Oversee the Training Department to design and deliver impactful training programs for beauty advisors and field teams (sales, product knowledge, clienteling, service standards).
• Partner with HQ and regional teams to localize and implement global training content.
• Drive the development and upskilling of retail talent, from onboarding to advanced coaching.
• Establish a feedback loop from the field to continuously evolve training content based on market needs.

Team & Talent Development

• Build and maintain a high-performance culture through effective leadership, coaching, and succession planning.
• Conduct regular store visits to engage with teams and ensure alignment on brand vision and priorities.
• Support recruitment, onboarding, and retention strategies to attract and grow top-tier retail talent.

Profile & Qualifications:

• Bachelor’s degree in Business or related field; MBA a plus.
• 8+ years of experience in retail leadership roles. Mandatory previous experience in the luxury beauty or luxury fashion industry.
• Proven experience managing large field teams and training functions.
• Strong understanding of the Brazilian retail landscape, consumer behavior, and luxury expectations.
• Fluent in Portuguese and English. French is a plus.
• Exceptional leadership, communication, and organizational skills.
• Data-driven mindset with a passion for excellence and innovation.