Sobre

• At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
• Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• How will you make an impact on this role?
• This newly position will play a critical role to own and manage Business Operations activities across GNS LAC.
• This role is part of a high profile, dynamic and business critical team focused on ensuring that GNS LAC develops and/or uplifts, where necessary, and maintains strong levels of risk & regulatory oversight and remains at all times compliant AXP policies, risk framework definitions and continues to adapt to an evolving regulatory landscape, which is critical to the ongoing success of the business.
• The successful candidate will lead a team to address key responsibilities, and report into the VP, New Business Development, Strategic Planning and Governance, and will work across GNS business teams and key partner teams (Marketing, Partner Business Solutions, GCO, Compliance & Control Management) leading a range of business operation initiatives.

Key Responsibilities

• Own, lead and coordinate new Regulatory Change Management (RCMs) for upcoming LAC regulations, including impact assessments, stakeholder engagement, implementation, planning and progress tracking/reporting to key stakeholders.
• Develop and / or produce, maintain and enhance on-going regulatory reporting, operational guides, external audits, and any type of material which may need to be presented to a regulatory body within the LAC region.
• Support development, uplift and maintenance of clear, well-documented policies and procedures to support the business in compliance with applicable regulatory obligations ensuring consistency both with AXP risk framework and audit observations.
• Support adherence to upcoming project Guardian requirements.
• Main point of contact for external / internal audits
• Lead business efforts to meet PRSA / RCSA standards, supporting on-going documentation, testing and assertion of exiting controls, their corresponding reviews and refresh exercises, as well as transitioning into RCSA methodology.
• Monitor, track, report and drive to resolution Operational Risk Events (ORE).
• Lead workstream on oversight of third parties consistent with Third-party Lifecycle management (TLM) standards.
• Lead workstream supporting adherence to data retention policies.
• Lead workstream supporting adherence to Model / Non-model AXP policy.
• Mandatory enterprise trainings oversight and support of business colleagues.
• Build and maintain strong relationships across a range of stakeholder teams including Marketing, Client Management, Partner Business Solutions and GNS central teams.
• Working in Partnership with key stakeholders such as Control Management, Compliance, GCO, network policy teams and partner teams to build out and operationalize robust regulatory processes, as applicable.
• Minimum Qualifications
• Strong project management experience with ability to influence and drive change
• Ability to develop detailed project and execution plans
• Self-starter with excellent problem-solving skills and critical thinking
• Proven ability to understand complex end to end processes including technology, servicing and customer impacts.
• Strong analytical skills and ability to translate data into clear messaging for stakeholders
• Track record of dealing with multiple competing priorities and working well under pressure to balance competing priorities successfully.
• Excellent written and verbal communication skills, confident presenting to senior management & creating compelling messaging to drive change
• Strong relationship management skills across stakeholders of all levels
• Flexibility to quickly adapt to a dynamic and changing environment. Ability to re-focus according to business wide strategic priorities.
• Knowledge of the payment’s ecosystems in LAC and its regulatory environment a plus
• Fluency in English language required

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.