Sobre

• Undertakes projects aimed at improving sales processes, implementing CRM (Customer Relationship Management) system enhancements, or supporting sales-related initiatives. Maintains accurate records and documentation of sales-related activities, contracts, and customer interactions. Generates comprehensive reports and dashboards to provide insights into sales performance and trends. Provides support to the sales team by addressing customer inquiries, resolving issues, and assisting with order processing. Ensures timely resolution of open order (backlog) reports, coordinating with team members and other internal teams as necessary. Utilizes specialized knowledge to resolve complex order management issues and support critical projects across product lines. Oversees the CRM (Customer Relationship Management) system, ensuring it is effectively utilized to track customer interactions and sales activities. Prepares and communicates issue resolutions for external customers and collaborates with external-facing representatives as needed. Evaluates and implements sales support tools and technology to enhance productivity and effectiveness. Ensures that sales processes adhere to company policies, industry regulations, and ethical standards. Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Responds to moderately complex issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Sales Operations Schedule - Full time Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 4-7 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field or an advanced degree with 3-5 years of work experience. Certified Sales Operations Professional (CSOP) Administrative Support Cold Calling Customer Relationship Management Customer Support Finance Inside Sales Invoicing Marketing Merchandising Project Coordination Proofreading Sales Administration Sales Management Sales Process Sales Prospecting Sales Support Salesforce SAP Applications Selling Techniques Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity