Sobre

• Equal parts advisor and operating partner, Amazon’s team of Business Coaches
• assist and guide our Delivery Service Partner (DSP) business owners as they
• build and grow successful last mile package delivery businesses.

• The Senior Business Coach (BC) helps Amazon improve the quality of its last mile
• delivery network in Americas. Specifically, BCs support DSPs in making business
• decisions that enable them to build healthy, sustainable businesses. As trusted
• advisors, Business Coaches work alongside DSPs, supporting business planning and
• strategy and helping owners address business and operational challenges.

• What You’ll Do
• As a Senior BC, you’ll oversee a portfolio of 20-40 DSP owners assigned to
• delivery stations across Brazil. BCs support owners at different stages of their
• business. BCs coach DSPs on how to improve delivery quality and reliability and
• they advocate on behalf of DSPs by aggregating data and anecdotes and engaging
• regional operational support teams and program stakeholders to address issues
• impacting DSP experience in the program. You will provide support for owners by
• removing obstacles and improving financial, operational, and safety outcomes
• across the network. You’ll also collaborate with a cross-functional team of
• internal stakeholders including, but not limited to, station operations
• managers, program managers, compliance, legal, and finance. The successful
• Candidate will help analyze problems, action insights, deliver recommendations,
• and drive change both internally and externally.

• Key job responsibilities
• - Supporting owners as they launch, ramp, and flex their businesses seasonally
• to meet customer demand across the network; interviewing candidates to join the
• DSP program
• - Guiding owners as they manage an array of financial and operational issues,
• build scalable, quality processes to deliver consistent business results, and
• navigate frequent program changes
• - Facilitating regular business reviews to discuss overall performance and new
• opportunities as well as to provide benchmarking data and insights.
• - Driving continued DSP engagement with the program including supporting local
• events with DSPs and regional stakeholders
• - Identifying DSP program and workflow inefficiencies and implementing
• improvements at the network level to improve the DSP owner experience
• Additional Responsibilities
• - Work both strategically and tactically
• - Use expertise and business judgment to determine the right priorities, inform
• account management activities, and design long-term solutions
• - Define strategy in ambiguous environments, influence and negotiate priorities
• with other teams, and determine where to simplify or extend solutions for the
• best outcome
• - Handle complex issues and escalations including diving deep and knowing how
• and when to escalate effectively
• - Work collaboratively in a cross-functional environment with various
• stakeholders

• A day in the life
• Review metrics of DSPs to find root causes on several defects.
• Write documents to ask for resources, support, guidance from leadership.
• Discuss opportunities to improve quality of DSPs.
• Work with BI teams to improve automation on information for analytics.
• Meet with DSPs to explain the metrics they need to deliver.
• Dive deep on defects that affect DSP experience.
• Travel (40% of the time); the role is based out of our Sao Paulo office, but
• this individual will travel regularly to delivery stations to support the
• portfolio of DSPs in markets.

• About the team
• As custodians of the Delivery Service Partner (DSP) Program, the Latam Business
• Coach (BC) organization is dedicated to helping Amazon improve the quality of
• our last-mile delivery network in Latin America. Business Coaches work to ensure
• DSPs are providing reliable capacity to the network and achieving strong
• performance outcomes while enabling an exceptional DSP experience . Basic
• Qualifications: - Bachelors degree;
• - Experience analyzing data and best practices to assess performance drivers;
• - Experience using analytical, account management, and productivity tools, such
• as, Oracle Business Intelligence, SalesForce, Tableau, or similar;
• - Advanced English. Preferred Qualifications: - International Coach Federation
• Credentialed (ACC/PCC/MCC);
• - Experience working with or owning a small business.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.