Service Assistant
Bruker
Atibaia, SP
•1 dia atrás
•Nenhuma candidatura
Sobre a vaga
visão global:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 9,500 employees are working on this permanent challenge at over 90 locations on all continents.
responsabilidades:
- Perform service and spare part quotations in a high demanding;
- Provide professional administrative support to Service Team;
- Maintain customer database updated;
- Administer the phone call for the Latin America Hotline while service engineers are in the field;
- Internally support customer information for a smooth invoice routine;
- Ensure the customer satisfaction with back-office support;
- Support with NPS score (Satisfaction Survey);
- Support with stock organization;
- Perform other tasks as assigned by Service coordinator.
- Graduation in business administration or equivalent.
- Two or more years of experience in an administrative Service, sales and marketing support position, preferably in a high-volume, high-tech setting.
- Knowledge of English language (speaking and writing) mandatory;
- Knowledge of Spanish language (speaking and writing) is a differential;
- Ability to sell remotely services contracts;
- Strong software experience such as MS Office (Excel is a differential), Sales Force, Microsiga;
- Ability to communicate deal effectively within all levels of the organization, both internal and external customers professionally;
- Ability to work independently with minimal supervision;
- Must possess above average organizational skills and be accurate and detail oriented;
- Ability to handle multiple tasks effectively, more than one priority at a time.
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