Sobre a vaga

Project Description:

• Luxoft are partnering with a fintech to bring Open Banking to the North American market.
• A state of the art, cloud native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.

Responsibilities:

• The Service Delivery Lead will be responsible for:
• Managing the day to day operation of the Open Banking SaaS solution
• Management reporting and governance with the client
• Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
• Participate in application support and resolving customer issues
• Collaborate with development and AWS SMEs to ensure smooth operation of the platform

Mandatory Skills Description:

• 7+ years of experience in supporting production environments for financial services institutions
• 2+ years of experience in supporting AWS cloud environments
• Working experience in FDX/REST APIs, data sharing and consent workflows
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release and incident management
• Experience dealing with customer senior management

Nice-to-Have Skills Description:

• Open Banking experience
• French language B2 or above